Customer Claim Review Process
Claim Review Process Flow
While working at Alberta Blue Cross, I created the process and prototype for the plan members website electronic claim review for both the desktop and mobile versions of the website.
I conducted user testing, developed the process and UI before it was placed into implementation.
- I met with members of Business Architecture to discuss requirements and have them take part in the user testing.
- I presented the final prototypes for both the mobile and desktop versions of the site.
- The final prototype was placed into implementation.
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