Customer Claim Review Process

Customer Claim Review Process

Claim Review Process Flow

While working at Alberta Blue Cross, I created the process and prototype for the plan members website electronic claim review for both the desktop and mobile versions of the website.

I conducted user testing, developed the process and UI before it was placed into implementation.

  • I met with members of Business Architecture to discuss requirements and have them take part in the user testing.
  • I presented the final prototypes for both the mobile and desktop versions of the site.
  • The final prototype was placed into implementation.

Screenshots

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Technologies Used

SQL
SQL
PHP
PHP
Photoshop
Photoshop
CSS
CSS

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