Customer Claim Review Process
While working at Alberta Blue Cross, I developed a high fidelity prototype and the processes use to review members claims. I created the first mobile and desktop receipt submission used within the organization to process customer claims. I presented the technology and process before it was integrated into our existing systems by our application development team.
Customer Plan Quote Tool
While working at Alberta Blue Cross, I developed a high fidelity working prototype of the customer quote tool. The tool was integrated with an existing system and I worked closely with application developers to recreate the UI after the prototype was approved for production.
Customer Conversion Forms
While working at the Alberta Blue Cross, I developed forms to automate a paper process used by our Sales department to assist in the conversion of customers into different services. The forms allowed for agents to receive their sales commissions and the technology is still used today within the organization.
Kurie Law
I was requested to develop a website for Kurie Law Group as well as assist them with maintaining their branding as they created their own law firm. The project involved logo design, website development and consultations regarding UI choices to create a professional design within the legal industry.
Smoothie Basics
Smoothie Basics contacted me to create a website for their company and consultations regarding to marketing their services. I developed the website, handled updates and helped my client to drive more customers to the site using contests as well as email marketing campaigns using Mail Chimp.
Sonic Onsite
My client Sonic Onsite required their website to be redeveloped as well as support creating email accounts and then configuring them with staff. In addition to the development, I provided my client with a wide variety of technical and marketing consultations to help support the continued growth of their business installing various technologies.
Credit Angels
I worked with Credit Angels to develop a website and finance approval application to compete with Canada Drives. The finance application form was the core purpose of the site and allowed for a very smooth experience for mobile users using a very modern form submission technology.
Customer Services Kiosk Computer
While working at Alberta Blue Cross, I helped to build the Customer Services Kiosk computer used within Blue Cross Place by our customers. The project required developing screens that matched our brochures, a simplified UI with appropriate security restrictions in place to limit user actions and processes to support the ongoing maintenance.
